Info / FAQ

Sor's online store is made as easy and safe for you to use as possible. Our store is located in connection with our brewery in Tallinn, and we will send the products you ordered in high-quality packaging and quickly delivered on order. The prices of the products include Finnish excise duties, so everything is taken care of for you. Below are answers to the most common questions when ordering from our store. 

• How does e-commerce work?

• Select the products you want and add them to the cart. Click on the order in the shopping cart, fill in the required subscriber and delivery information. Choose delivery and payment method. The ordered products will arrive at the delivery point within 2-5 days depending on your delivery address.

• How can I track my order?

• You will receive three emails when you order. Order confirmation, payment confirmation and after we have processed your order - a message will be sent. The order confirmation includes a link to track the order on our website and the shipping message contains the tracking code. The post office will also send you a separate arrival notice when the package can be picked up.

  You can also set your own pick-up point as standard for the post's own pick-up point from the service: https://www.posti.fi/fi/henkilöoille/lahetyksen-v Receottaminen/oma-noutopiste 

• How long does the delivery take to Finland?

• We will ship your order within 1-2 business days. Delivery to Finland takes 2-4 working days, depending on the place of delivery and the delivery method.

• How much is the postage?

• Our online store automatically calculates postage and you will see them at the order stage when you fill in your delivery address. The postage depends on the weight of the package and the delivery method. For example, the delivery fee delivered to a Post office or Post pick-up point is:

• 10 - 20kg package 15.90 €, 20-40kg package 29.90 €, and 40 - 60kg package 39.90 €

• For orders over 100 € we offer free delivery to Posti smartpost. Matkahuolto home delivery is paid service depending of the weight of the order.

  • Our online store automatically calculates postage and you will see them at the order stage when you fill in your delivery address. The postage depends on the weight of the package and the delivery method. For example, the delivery fee delivered to a Post office or Post pick-up point is:

  • 10 - 20kg package 15.90 €, 20-40kg package 29.90 €, and 40 - 60kg package 39.90 €

     

• How can I pay for my order?

• The payment methods used in Finland are Visa and Mastercard debit and credit cards. Payment is made through the service of Maksekeskus.ee, the largest payment service provider in Estonia, which makes payment secure. You can also pay by bank transfer, in which case the order will be confirmed when the payment appears in our account. The Finnish online banking buttons are not in use, due to the terms of use of service providers in the alcohol trade.

• I have a discount code, how can I use it?

• Once you have added the products you want to the shopping cart. Click on the shopping cart icon in the top corner of the page and then select "shopping cart". In the shopping cart view, you will see the products you have selected after them, there is a field that says "enter discount code". Enter the discount code here and press "add discount code", your discount code will reduce the eligible amount of the discount code. Please note that using the codes requires registration in the store and the codes usually have a specified minimum purchase, such as € 50 or € 100.

• Is ordering secure?

• Yes it is! The Sori packing box is made of very strong cardboard and the box has been tested to withstand the handling of even the toughest courier. 

• Is it legal to buy beer online?

• Yes it is! Prices include all excise taxes on products delivered to Finland and you can focus on drinking beer. You don’t have to worry about letters from customs.

• I would like to pick up a beer from a brewery in Tallinn, will it work?

• Will do. Just first select either Estonian or EU trade from the menu on the front page, in which case the prices will be calculated without Finnish alcohol taxes. When selecting the delivery method, select pick-up from the brewery as the delivery method.

• Why would I subscribe to the newsletter?

• It's worth subscribing to the newsletter. When you order, you will receive a discount code and will be the first to know about the new products. Many Sori novelties and the top product of a visiting brewery will be sold in very small quantities in our online store in addition to our restaurants. As a subscriber to the newsletter, you are the first to confirm the news about the novelty. We promise not to spam just because of spam.

• I have another busy question?

• If you have any other questions, you can email your questions to: beerstore (at) soribrewing.com